Frequently Asked Questions

Yes, in order to place an order at you will have to create an account.
A Click on "Forgot Password" when you try to enter log-in information.
We accept Visa and MasterCard. Please note that we do not accept any other methods of payment apart from those listed.
At present ships only in U.A.E.
Yes. If an order is placed before 10am it will be delivered on the same day except on Fridays. Same day delivery is not guaranteed due to courier restrictions.
All orders are shipped in our signature packaging.
Yes. Due to the high value of the goods that we sell, we require proof of delivery for all orders.
We are unable to redirect orders once your items have been dispatched. Therefore, please ensure you provide a suitable shipping address.
Unfortunately, it is not possible to combine orders or add items to an existing order.
After you place your order, you will be sent an email confirming that it has been received. Your card will be debited at time of order. In the rare instance that any of the items you have ordered are not available, we will contact you by email and will only charge you for the value of the items in stock.
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.
No, we do not offer a repairs service.
Yes. is not responsible for any taxes or duties. Customers are to pay any taxes and duties upon the arrival of their package to the destination country.
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this. To register at, we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.Please note that may use your contact details to inform you of the latest arrivals via email. If you would prefer not to receive these updates, please email.
If you still feel your queries are not answered, please feel free to call us (+971 )-42631717 or contact us on